Returns and cancellations
For standard, non-personalised purchases made online, you have the right to cancel your order within 14 days of receiving it, without giving a reason.
Please email jhfineartstudio@yahoo.com to request a return.
Once you've notified me, you have a further 14 days to send the item back.
Items should be packaged securely to prevent damage during return transit. Please retain proof of postage.
If you're returning an item because you've changed your mind, you are responsible for the direct cost of return postage.
Refunds
Eligible refunds include the purchase price and the original standard delivery charge, where applicable.
Refunds will be issued to the original payment method within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.
A deduction may be made if the item's value has been reduced through handling beyond what is necessary to inspect it.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or incorrect, please contact me as soon as possible at jhfineartstudio@yahoo.com.
Photographs of the item and packaging are helpful in resolving delivery problems quickly.
Where goods are faulty, damaged or not as described, I will arrange an appropriate refund, replacement or other remedy in accordance with your statutory rights. Reasonable return postage costs will be covered where required.
Commissioned artwork
Artwork created specifically to an agreed customer's requirements is bespoke and is generally excluded from the standard 14-day change-of-mind cancellation right.
Individual commission terms, including deposits, payment arrangements and timescales, are provided before booking.
Full details of the commission process are available at:
https://www.jhfineartstudio.co.uk/how-commissions-work
This does not affect your statutory rights if commissioned artwork is faulty, damaged or not as described.
Contact
For any questions about returns or refunds, please email:
I will always do my best to resolve any concerns fairly and promptly.
Your statutory rights are not affected by this policy.